Mountain biking isn’t just a sport, it’s an adventure, a passion, and sometimes, it’s a challenge. With every challenge comes the chance of taking a spill. At Rubber Side Down, we believe that a crash shouldn’t stop you from doing what you love. That’s why we offer our Crash Commitment, a crash replacement support designed to get you back on the trails quickly and confidently.
Crash Commitment: More Than a Policy:
We view this commitment as more than just a policy. It’s part of who we are as a brand and our commitment to you as a rider. When we created the Crash Commitment, we had one goal in mind: to ensure that our riders could continue to push their limits without worrying about their gear. Crashes happen—they’re a part of the thrill of mountain biking. The last thing you should be thinking about after a fall is whether your gear can be replaced.
Here’s what makes the Crash Commitment special:
Confidence to Push the Limits:
Mountain biking is about embracing risk and pushing yourself further than before, taking on new trails, technical descents, and challenging climbs. With our Crash Commitment, we give you the confidence to do just that. Knowing your gear is backed by a no-hassle replacement warranty that lets you ride freely, without fear of riding gear failure holding you back.
Our Commitment to Quality:
We stand behind every piece of gear we produce. The Crash Commitment is our promise that our products are made to perform. In the rare event that your gear doesn’t survive a crash, it’s important to us that you’re taken care of. This policy reflects our commitment to quality, not only do we create durable, high-performance products, but we also make sure you’re covered if something goes wrong.
Building Trust with Our Riders:
At Rubber Side Down, we value our community above all else. Our goal is not just to sell gear but to build long-term relationships with the riders who trust us. The Crash Commitment is a testament to that relationship. By offering this level of support, we aim to show that your loyalty is met with our loyalty—that we’ll be there for you, whether it’s your first ride or your hundredth.
No Downtime - Just Keep Riding:
We know that downtime is the last thing any rider wants. Our Crash Commitment is designed to make the replacement process as seamless as possible, ensuring you get back to what you love without delay. We’ve streamlined our process, so when the unexpected happens, you can count on us to get you back on the trails.
How It Works:
If you experience a crash and your Rubber Side Down jersey or shorts are damaged, all you need to do is reach out to our support team. We’ll guide you through the simple steps to get your replacement discount voucher so that you can order your replacement and hit the trails again in no time.
Our replacement policy covers all our technical jerseys and shorts, whether you’re tackling rough terrain or testing your limits in a race, you can rest assured that we’re here to back you up.
Why It Matters to Us:
The Crash Commitment is more than just a safety net for our customers. It’s a core part of our business values. We believe that the best brands are built not just on great products, but on great relationships. When you purchase Rubber Side Down gear, you’re not just buying apparel—you’re joining a community that cares about your riding experience.
We’re here to ensure that every ride is a good one, no matter what happens along the way.
Ready to Ride Again?
Whether you’re a seasoned rider or just starting out, know that Rubber Side Down is here to support you. With high-quality gear, a community that’s got your back, and the Crash Commitment, you’re free to take on every challenge that comes your way.
Learn More About Our Ride Again Guarantee and see how we’re helping riders like you stay on the trails with confidence.